Privacy Policy
Privacy Policy
Last Updated: 13/06/2026
Addictive Otaku Hub (“AOH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Business Name: Addictive Otaku Hub (AOH)
GSTIN: 07PJRPK5642F1ZK
Support Email: contact@addictiveotakuhub.com
Registration Address:
Khasra No. 401, 2nd Floor, Near Ghitorni Metro Station, South Delhi – 110030, India
Main Office:
1E/5, Jhandewala Extension, Near AU Bank, New Delhi – 110055, India
2. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
Account Information
- Username
- Account Preferences
- Account Verification Status
Order Information
- Products Purchased
- Order History
- Payment Status
- Shipping Information
Technical Information
- IP Address
- Browser Information
- Device Information
- Operating System
- Cookies and Usage Data
3. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Manage customer accounts
- Verify account ownership
- Provide customer support
- Send order confirmations and shipping updates
- Send password reset and account verification emails
- Improve our website and services
- Detect and prevent fraud
- Maintain business records
- Comply with legal obligations
4. Customer Accounts
An account is required to place orders through Addictive Otaku Hub.
Users may register using a valid email address. We may send verification and password-related emails to confirm account ownership and maintain account security.
Unverified Accounts
Accounts that remain unverified may be removed after approximately four (4) weeks of inactivity.
Verified Accounts
Verified accounts may be retained for long-term customer use. If a verified account remains inactive for an extended period, we may attempt to contact the account holder before any account removal action is taken.
5. Payment Information
Payments are processed through trusted third-party payment providers, including:
- Razorpay
- PayPal (for applicable international transactions)
We do not store full credit card, debit card, or payment details on our servers.
Payment information is processed directly by the respective payment provider according to their own privacy policies and security standards.
6. Shipping & Delivery Information
To fulfill orders, we may share necessary customer information with shipping and logistics partners, including:
- Shiprocket
- Delhivery
- Other delivery and courier partners as required
Only information necessary for delivery and order fulfillment is shared.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain user login sessions
- Remember preferences
- Improve website functionality
- Analyze website traffic
- Measure advertising performance
- Improve customer experience
Our website may use services such as:
- Google Analytics
- Google Ads and related tracking technologies
Users can manage or disable cookies through their browser settings, although certain website features may be affected.
8. Marketing Communications
From time to time, we may send promotional emails, newsletters, offers, or updates.
Users may unsubscribe from marketing communications at any time using the unsubscribe link included in such emails or by contacting us directly.
Order-related and account-related communications may still be sent when necessary.
9. Data Sharing
We do not sell, rent, or trade personal information to third parties.
Information may be shared only when necessary with:
- Payment providers
- Shipping and logistics partners
- Website service providers
- Analytics and advertising platforms
- Legal authorities when required by law
Such sharing is limited to the information necessary to provide services or comply with legal obligations.
10. Data Retention
We retain personal information only for as long as necessary to provide services, maintain customer accounts, comply with legal requirements, and operate our business.
Order records may be retained for accounting, taxation, inventory management, fraud prevention, legal compliance, and business recordkeeping purposes.
Account deletion requests may remove personal account information where possible; however, certain records may be retained when legally required or necessary for business operations.
11. International Customers
Addictive Otaku Hub serves customers within India and internationally.
International shipping is available to most countries where delivery services are supported.
If you access or place orders from outside India, your information may be processed, stored, and managed within India as part of our normal business operations.
Customers are responsible for any customs duties, import taxes, or similar charges imposed by their local authorities unless otherwise stated.
12. Your Privacy Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update account information
- Request deletion of personal data
- Close your account
- Withdraw consent for marketing communications
To make such requests, please contact us using the details provided below.
13. Data Security
We implement reasonable security measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.
14. Age Requirement
Our services are intended for users aged 18 years or older.
Users under the age of 18 should use the website under the supervision or guidance of a parent, guardian, or responsible adult where required by applicable laws.
15. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page along with the revised “Last Updated” date.
Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
17. Contact Us
- Contact Us page: Contact Us
- WhatsApp: +91 9599164255