Shipping Policy

Refund & Return Policy

Last Updated: 01.04.2026

Thank you for shopping with Addictive Otaku Hub (AOH). This Shipping Policy explains how we process and deliver your orders.


1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders are not processed on Sundays or public holidays.


2. Shipping Time

  • Estimated delivery time: 3–7 business days depending on your location.

  • Delivery timelines may vary due to external factors such as courier delays or remote locations.


3. Shipping Charges

  • Shipping charges are calculated at checkout.

  • Charges may vary based on location, weight, and delivery method.


4. Cash on Delivery (COD)

  • COD is available on selected orders.

  • An additional COD charge may apply.


5. Delivery Partners

We use a combination of:

  • Our own delivery network

  • Trusted courier services such as DTDC and Trackon

This helps us ensure faster and more reliable delivery across different regions.


6. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • You can use this tracking ID to monitor your shipment status.


7. Delays

While we aim for timely delivery, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Incorrect address details

We are not responsible for delays caused by such external factors.


8. Incorrect Address

  • Please ensure your shipping details are accurate.

  • We are not responsible for delivery failures due to incorrect or incomplete addresses.


9. Delivery Attempts

  • Our courier partners may attempt delivery multiple times.

  • Failure to accept the order may result in cancellation.


10. Contact Us


For shipping-related queries:

Addictive Otaku Hub (AOH)
A division of Anime Addictive

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