Terms & Conditions

Terms & Conditions

Last Updated: 15/06/2026

Welcome to Addictive Otaku Hub (“AOH”, “we”, “our”, or “us”). By accessing, browsing, creating an account, or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or services.

1. Company Information

Business Name: Addictive Otaku Hub (AOH)

GSTIN: 07PJRPK5642F1ZK

Support Email: contact@addictiveotakuhub.com

Registration Address:
Khasra No. 401, 2nd Floor, Near Ghitorni Metro Station, South Delhi – 110030, India

Main Office:
1E/5, Jhandewala Extension, Near AU Bank, New Delhi – 110055, India

2. Eligibility

To create an account or place an order through Addictive Otaku Hub, you must be at least 18 years old.

By using our website, you confirm that you meet this requirement and are legally capable of entering into binding transactions under applicable laws.

3. Customer Accounts

An account is required to place orders through Addictive Otaku Hub.

You are responsible for:

  • Providing accurate and complete information
  • Maintaining the confidentiality of your account credentials
  • Keeping your information updated
  • All activities conducted through your account

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms & Conditions.

4. Products & Product Information

All products listed on our website are subject to availability.

We strive to provide accurate product descriptions, specifications, images, and pricing. However:

  • Product colors may vary depending on display settings.
  • Packaging may vary between production batches.
  • Manufacturers may update packaging, accessories, or designs without prior notice.
  • Minor variations may occur between displayed images and the final product received.

Unless explicitly stated on the product page, products sold through Addictive Otaku Hub do not include warranties provided by AOH. Manufacturer warranties, where applicable, remain subject to the terms and conditions of the respective manufacturer or brand owner.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

5. Pricing & Payments

Unless otherwise stated, all prices displayed on our website are listed in Indian Rupees (INR).

Payments may be processed through trusted third-party payment providers including:

  • Razorpay
  • PayPal (for applicable international transactions)
  • Other approved payment providers

All prices displayed on the website are subject to verification and may be corrected in the event of pricing errors, technical issues, or inaccuracies. In such cases, customers will be notified before order processing whenever reasonably possible.

We reserve the right to update prices without prior notice.

6. Orders

After placing an order, customers will receive an order confirmation email.

Receipt of an order confirmation email does not constitute final acceptance of an order. Orders are accepted only after successful payment verification, stock availability confirmation, and processing by Addictive Otaku Hub.

We reserve the right to refuse, cancel, or limit orders due to:

  • Product unavailability
  • Pricing errors
  • Fraud concerns
  • Payment verification issues
  • Violations of our policies
  • Circumstances beyond our reasonable control

7. Pre-Orders

Certain products may be offered as pre-orders.

By placing a pre-order, you acknowledge that:

  • Release dates are estimates provided by manufacturers, suppliers, or distributors.
  • Release schedules may change without notice.
  • Delays caused by manufacturers, licensors, distributors, shipping providers, customs authorities, or other third parties are outside AOH’s control.
  • Significant delays may be communicated whenever reasonably possible.

Additional conditions may apply to specific pre-order products.

8. Special Orders & Customer Requests

Addictive Otaku Hub may offer a Special Order Service that allows customers to request products not currently listed on our website.

Examples include:

  • Rare collectibles
  • Discontinued products
  • Imported merchandise
  • Limited edition items
  • Hard-to-find figures
  • Collector products
  • Special customer requests

Submission of a request does not guarantee availability.

Pricing, sourcing costs, import charges, delivery timelines, and shipping fees may vary depending on the requested item.

We reserve the right to decline requests that cannot be sourced or fulfilled.

9. Shipping & Delivery

Delivery estimates are provided for informational purposes only.

Actual delivery times may vary due to:

  • Courier operations
  • Customs processing
  • Weather conditions
  • Regional restrictions
  • Government regulations
  • Other circumstances beyond our control

We work with trusted logistics and shipping partners to fulfill orders as efficiently as possible.

10. International Orders

International shipping is available to most countries where delivery services are supported.

International orders may be subject to:

  • Additional shipping charges
  • Customs duties
  • Import taxes
  • Local government fees
  • Regulatory requirements

Unless otherwise stated, these charges are the responsibility of the customer.

International orders may require a minimum order value as determined by Addictive Otaku Hub. At the time of writing, international orders generally require a minimum purchase value of ₹2,000 or its approximate equivalent in the applicable currency.

Certain international orders may require shipping cost confirmation before final processing. In some cases, customers may receive a separate payment request for shipping charges.

AOH reserves the right to refuse international shipments to locations where delivery is not reasonably possible.

11. Order Cancellation

Customers may request cancellation of an order before dispatch.

Once an order has been dispatched or handed over to a shipping provider, cancellation may no longer be possible.

Cancellation requests should be submitted through our support channels as soon as possible.

12. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered due to incorrect information provided by the customer:

  • Additional shipping costs may be charged for re-delivery.
  • Return shipping costs may be deducted from applicable refunds.

If the error was caused by Addictive Otaku Hub, we will take reasonable steps to resolve the issue at our expense.

13. Refused Deliveries

If a customer refuses delivery after shipment:

  • Return shipping charges may apply.
  • Original shipping charges may not be refundable.
  • Refunds may be reduced by shipping and return handling costs.

14. Damaged Products

We take packaging and product protection seriously.

If a product arrives damaged:

  • Customers must notify us promptly after delivery.
  • Supporting photographs or evidence may be requested.
  • Eligible claims may qualify for replacement, refund, or another appropriate resolution.

Minor cosmetic damage to external packaging alone may not qualify for replacement or refund if the product itself remains undamaged and functional.

Claims submitted after an unreasonable delay may be declined.

15. Customer Reviews & User Content

Customers may submit reviews, ratings, comments, or other content where permitted.

Users agree not to submit content that:

  • Is false or misleading
  • Contains abusive language
  • Violates laws or regulations
  • Infringes on intellectual property rights
  • Contains spam or promotional content

AOH reserves the right to remove content that violates these Terms & Conditions.

16. Account Suspension & Termination

We may suspend or terminate accounts for reasons including:

  • Fraudulent activity
  • Chargeback abuse
  • False information
  • Harassment of staff or customers
  • Abuse of website systems
  • Violations of these Terms & Conditions

Account termination may occur without prior notice where necessary to protect customers, business operations, or legal interests.

17. Intellectual Property

All original content owned by Addictive Otaku Hub or Anime Addictive Corporation, including:

  • Website design
  • Branding
  • Logos
  • Graphics
  • Original written content
  • Company materials

is protected under applicable intellectual property laws.

Anime titles, character names, trademarks, copyrights, logos, and related intellectual property belong to their respective owners.

Nothing contained on this website grants ownership of third-party intellectual property.

18. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, availability, or practices of third-party websites.

Users access third-party websites at their own risk.

19. Limitation of Liability

To the maximum extent permitted by law, Addictive Otaku Hub shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, including applicable provisions of the Consumer Protection Act, 2019 and related e-commerce regulations.

Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of our website after changes become effective constitutes acceptance of the revised Terms.

22. Contact Us

For questions regarding these Terms & Conditions, please contact:

Addictive Otaku Hub (AOH)

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